FAQ

1. How can I register with mail.ch?

You are welcome to log in via the mail.ch homepage at https://mail.ch or via third-party e-mail programmes such as Outlook, Thunderbird or AppleMail. To get started, we recommend registering and setting up via our website https://mail.ch.

For mobile use on a smartphone or tablet, we recommend the mail.ch Mail App for iOS or Android.
App for iOS
App for Android

2. Can I import emails and contacts from my previous email account?

We offer you a practical set-up wizard directly after your first registration via our website https://mail.ch. This wizard guides you through various topics and helps you to import e-mails or contacts from other e-mail accounts. This guides you through various topics and helps you to import e-mails or contacts from other e-mail inboxes.

3. How can I choose a secure password?

We only allow strong passwords in our registration for your new email account. A secure password consists of at least eight characters (a-z, A-Z, 0-9, $# *-_.:,;()[]{}/&!?). For your own security, we recommend using numbers, special characters and both upper and lower case letters.

4. Can I access my e-mails via a smartphone/tablet?

For mobile use on a smartphone or tablet, we recommend the mail.ch Mail App for iOS or Android.
App für iOS
App für Android

5. Why am I seeing commercial advertisements in my email inbox?

You are using the free version of our e-mail service. Unfortunately, a free product cannot be offered permanently without advertising.

You can upgrade to one of our ad-free, paid email packages at any time.
Our premium produkts

6. How can security be increased when accessing my e-mail box?

We recommend using two-factor authentication. You protect against unauthorised access by using a secure password and additionally with the two-factor authentication.
The Authenticator

Furthermore, you can define an "individual user name" instead of the e-mail address for the login. This means that you can no longer log in to your e-mail account using your e-mail address and password.
Login & Password